These terms and conditions define the rights and obligations of the Parties within the scope of reservations made through the Bankable Roomzzz (hereinafter the hotel or Bankable or we) website. We kindly ask our Customers (hereinafter Customer or You) to read and understand our terms and conditions before finalizing their booking as by making a booking via our website. You also accept and agree to all terms and conditions.

I. Reservation

1. A reservation is deemed to have been made upon the hotel’s acceptance of your reservation request. You may receive an acknowledgment of receipt by email after your reservation.

2. You are solely responsible for your choice of services and the suitability of those services for your need. We cannot be held responsible in this respect.

3. The Customer does not acquire the right to be provided with specific rooms.

4. The Parties to the contract are the hotel and the Customer. If a third party placed the order on behalf of the Customer, then that party shall be liable vis­à­vis the hotel for all obligations arising from the hotel accommodation contract as joint and several debtor together with the Customer, insofar as the hotel has a corresponding statement by the third party.

5. For complaints relating to a hotel reservation, please contact our team.

6. Any claims against the hotel shall be time­barred according to the applicable laws and regulations.

II. Repudiation by Customer (Cancellation, Annulment)/Failure to Use Hotel Services (No Show)

1. Cancellation by the Customer of the contract concluded with the hotel requires the hotel's written consent. If such is not given, then the price agreed in the contract must be paid even if the Customer does not avail himself of the contractual services. This shall not apply with the breach of obligation of the hotel to take into account the rights, objects of legal protection and interests of the Customer, if holding to the contract is no longer reasonable or another statutory or contractual cancellation right exists.

2. To the extent the hotel and Customer agreed in writing upon a date for a cost­free cancellation of the contract, the Customer may cancel the contract up to that date without incurring payment or damage compensation claims by the hotel. The Customer's right of cancellation shall expire if he does not exercise his cancellation right in writing vis­à­vis the hotel by the agreed date.

3. Reservations with prepayment cannot be changed and/or canceled in any way, and sums paid in advance as a deposit cannot be refunded.

4. Guests departing before their booked check­out date will be charged for the remaining nights of the original reservation confirmation.

III. Hotel Stay, Room Availability, Delivery and Return

1. Bankable offers WIFI access that allows you to connect to the internet. You undertake to ensure that computing resources made available by us are not used for any illegal purposes or in any way for reproduction, representation, provision or communication to the public work or object protected by copyright or related right such as texts, images photographs (and so on) without the authorization of the copyright holder when this authorization is required. You agree to be bound by all the terms and conditions of our wifi provider.

2. Unless otherwise agreed in writing on the booking confirmation, You are entitled to check in at any time from 3:00 p.m on the agreed arrival date. The Customer does not have the right to earlier availability.

3. On the agreed date of departure, You shall kindly vacate your room(s) and make them available to the hotel no later than 12:00 noon unless otherwise agreed in writing. After that time, on the grounds of the delayed vacating of the room for use exceeding the contractual time, the hotel may charge 50 percent of the full accommodation rate for the additional use of the room until 6:00 p.m. (after 6:00 p.m.: 100 percent).

4. The hotel assumes no liability to the Customer for property and cash brought in to the hotel. Cash, securities and valuables up to a maximum value determined by the applicable laws and regulations or by the hotel’s internal regulation may be stored in the hotel safe. The hotel recommends that guests utilize this possibility. The Customer shall notify the hotel immediately after gaining knowledge of the loss, destruction, or damage.

5. Insofar as a parking space is provided to the Customer in the hotel parking lot, this does not constitute a safekeeping agreement, even if a fee is exchanged. The hotel assumes no liability for loss of or damage to motor vehicles parked or maneuvered on the hotel's property, nor the contents thereof, excepting cases of intent or gross negligence.

6. Wake­up calls are carried out by the hotel with the greatest possible diligence. Messages, mail and merchandise deliveries for guests are handled with care. The hotel assumes no liability in this regards but will make its best effort to deliver, hold, and for a fee forward such items (on request).

IV. Privacy Protection

1. Definition of Personal Data. For the purposes of this Privacy Policy, “Personal Data” means any information provided by you when interacting with us, for example through our Website or when calling us, or data is collected about you through your use of our Website and allowing you to be identified personally, either directly (e.g. your name) or indirectly, because the data references an identifier such as your name, an identification number, location data, an online identifier (e.g. telephone number) as an individual person. We may also collect personal data about you in other instances which relate to your stay at Bankable.

2. Processing Personal Data to Personalize Your Stay. We may collect and process Personal Data about you if it is relevant for your stay at Bankable or if it is in your interest. We may collect and process certain additional data to personalize your stay upon your express request and consent.

3. Processing or Sharing Personal Data with Third Parties. Your personal data may be shared with our third party service providers who process your data on our behalf. Providers include, but are not limited to, Bankable’s third party hosting providers, payment providers (including Paystack payment services), and providers of data analysis, IT services, and other similar services. Any data processing on our behalf complies with the applicable laws.

4. Security Measures for Compliance with Data Protection. We strive to maintain the appropriate standards of security and we have put in place robust technical and organizational measures for the protection of your Personal Data in accordance with the current state of the art technologies, especially to protect the data against loss, falsification or access by unauthorized third persons. For the transfer of particularly sensible Personal Data via the internet, such as for example credit card details, we exclusively use encrypted transmission routes and we comply with the Payment Card Industry Data Security Standards (PCI DSS) which is a set of policies and procedures intended to optimize the security of credit, debit and cash card transactions and protect cardholders against misuse of their personal information. However the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your personal data we will use strict procedures and security features to prevent unauthorised access.

5. Retention and Deletion of Personal Data. We will retain your personal data only for a limited period of time needed to fulfill the purposes of processing mentioned above.  After that time your personal data will be erased. If we process your personal data based on your consent we will retain your personal data for a limited period of time needed to fulfill the purposes of processing it.  Where we enter into a contract with you , we will keep your information for the duration of the contractual relationship you have with us, and, to the extent permitted, after the end of that relationship for as long as necessary to perform the purposes set out in this notice. The criteria to determine the storage period are statutory and contractual requirements, the nature of our relationship with you, the nature of the data concerned and the technical requirements. Laws may require us to hold certain information for specific periods. Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future. In other cases, we may retain data for an appropriate period after any relationship with you ends to protect itself from legal claims, or to administer its business.  
   

V. Agreement on evidence

Entry of the necessary bank details and acceptance of these terms and conditions and the reservation form constitute the contractual obligation between the hotel and the Customer.

VI. Force majeure

We will accept no liability and will not pay any compensation where the performance of our obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond our reasonable control including, but not limited to, flood, earthquake, natural disasters, acts of God, acts of terrorism, fire or failure of electric power, gas, water or other utility service.

VII. Settlement of disputes and applicable law

In the event of a dispute relating to these terms and conditions, You should first contact our Customer services or the hotel of your stay to attempt to resolve the dispute amicably.

These terms and conditions and any non-contractual obligations arising in connection with them are governed by the laws of the country where the hotel is located.

The courts of Accra, Ghana have exclusive jurisdiction to determine any dispute arising in connection with these terms and conditions, including disputes relating to any non-contractual obligations.

VIII. Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on our website we do not accept responsibility for errors or omissions and reserve the right to amend or cancel the arrangements features on our websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of our hotel.

The content of the websites is our copyright and may not be copied, reproduced, published distributed or amended for any other purpose without our prior written consent.

Trademarks used on the websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We shall not be held responsible for the content or use of third party sites.

We may modify these terms and conditions at any time.